Online Account Maintenance FAQs
- Why can’t I enroll in the online account management system?
- Why does only one of my accounts appear in the billing system?
- Why won’t the system accept my password?
- Why do I have to answer the security question every time I log on?
- Why do you need my email address and phone number?
- What if I have more than one account?
Bills and Payments
- Why can’t I see all my bills online?
- Can I pay a bill for an address where I no longer live?
- How do I set up AutoPay?
- Why can’t I make a payment arrangement or payment extension?
- Where can I find my current payment extension or arrangement?
Usage and Conservation
- How do I see my usage for a specific month?
- How is my average daily usage calculated?
- How can I export my usage data?
- Am I required to take the savings actions described on the website?