Customer Assistance: We’re Here to Help

Customer service representativeCal Water recognizes that customers sometimes have difficulty making ends meet—due to job loss, illness, or other hardship—and offers several ways to help you manage your water bill.

Managing Delinquent Accounts

If your water utility bill is past due, Cal Water provides the following services:

  • Notice of Delinquent Account: Cal Water will send a letter to the mailing address listed on your account letting you know that your account has become delinquent and giving you time to correct the situation. So long as your address of record is correct, you should never be surprised by an overdue bill.
  • Alternative Payment Arrangements: If you have a bill that’s difficult to manage at the moment, you may be able to split payments among several months to pay off the full balance.
  • Payment Extensions: If you need more time to pay your bill, you may be able to defer payment by up to two weeks.

For more information on these options or to see if you quality for a payment arrangement or extension, contact Customer Service.

Customer Assistance Program (CAP)

If you live in a low-income household or are enrolled in a qualified public assistance program, you may quality for a monthly discount on your water bill. Visit the Customer Assistance Program page for more information.

Other Assistance Programs Available

Information on possible scams

Some scammers attempt to take advantage of customers by convincing them that payment must be made immediately to avoid disconnection of service. If you receive a call about your water bill and are unsure whether it is legitimate, please hang up, do not provide any credit card or personal information, and call your local Cal Water office for verification.

For general information about scams targeting utility customers, see our Protecting Yourself Against Utility Scams page.

Additional information