Customer Care FAQs
- How do I read my bill?
- What is a CCF?
- What is a kilogallon?
- What forms of payments does Cal Water accept?
- What do I do if I have billing questions?
- What is the Customer Assistance Program (CAP)?
- What is Cal Water’s disconnection policy?
- What should I do if my bill seems higher than usual?
- Are discontinuation notifications available for the elderly/handicapped?
- I received a message to call my local Customer Center. When is it open?
- Who should I call in case of a water emergency, such as a water line break or broken fire hydrant?
- How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
- Is Cal Water responsible for plumbing leaks?
- How do I discontinue or transfer my water service?
- Why does someone need to be 18 or older to sign up for water service or be present when water is turned on?
- How do I read my meter?
- How can I tell if I have a plumbing leak?
- If my toilet’s leaking, what can I do about it?
- How can I prepare for emergencies?
- How much water should I keep on hand for emergencies?
- What do I do in an emergency?
- What do public safety power shutoffs mean for Cal Water customers?
- Should any special precautions be taken by kidney dialysis patients?
- What can I do to make sure my water is safe for use in dialysis treatment?
- Should any special precautions be taken by pet owners?
- What can you do to protect your pets?
- How do I protect my pipes in winter?
- How can I protect myself against utility scams?
- What do I do if my home has low water pressure?