The State Water Resources Control Board (State) has extended its mandatory water-use reductions and restrictions through January 2017, but allowed water suppliers to self-certify their reductions based on local water supply conditions over the next three years.
While we wait for new permanent standards, we are setting a conservation target in each district. Customers’ conservation targets, based on use in 2013 for most customers, will be shown on your water bill.
Additionally, we believe that our customers will continue to conserve responsibly, so for now, we are suspending surcharges for all District customers. As such, the appeal process will also be ending.
Banked units of water will not appear on your upcoming bills, but they will be maintained in your account until the current drought emergency ends. Please note that customers will not bank additional units of water while surcharges are suspended.
Prohibited uses of water, water waste violations, and irrigation schedules all remain effective. We will notify you of any changes to irrigation schedules as we align with any updated local ordinances.
Thank you for your cooperation during this historic drought, and remember that we are always here to help you use water wisely. Visit the conservation section for information on the many water conservation programs and resources we offer.
For more information, see the table of current conservation targets by district.
The latest news
- December 2016 Conservation Progress Update (January 18, 2017)
- November 2016 Conservation Progress Update (January 3, 2017)
- October 2016 Conservation Progress Update (December 6, 2016)
- State Releases Draft Framework for Permanent Conservation Standards (December 1, 2016)
- Meet some Livermore conservation heroes (September 12, 2016)
- Water-Use Reduction Requirements Eased for Service Areas (June 23, 2016)
- Watering schedules: Outdoor irrigation schedules by district.
- Prohibited Uses of Water
- Conservation Progress Updates
- Be Water-wise and Fire-wise
- Rule 14.1: Cal Water’s Water Shortage Contingency Plan, effective June 1, 2015.
- Schedule 14.1: Stage 1 in effect (Drought Surcharges discontinued as of July 29, 2016).
- State Water Board Self-Certification Data and Analysis
- City of Hawthorne Conservation Program
To help conserve water
- Conservation rebates and programs: A variety of conservation rebates and programs are available in most water systems.
- Turf replacement rebate program: Links to turf-replacement programs available in your area.
- Conservation kits: Single-family residential customers can get conservation kits featuring a range of water-saving plumbing retrofit fixtures.
- Turf Replacement Program: Information on the turf replacement program
- Conservation tips: Changes big and small you can use to save water.
- Local conservation ordinances: If you have any questions regarding these ordinances, including whether or not your city mandates water conservation, please contact your city government.
- Report water waste: Alert your local district office if you observe water being wasted.
- Social media: You can follow Cal Water on Facebook and Twitter for the most recent news and conservation tips.
Instructional & Conservation Videos
I Am Water
How to Read Your Meter
How to Check for a Toilet Leak
How to Check for
How to Protect Your Pipes
from Winter Weather
California Water Service received the highest numerical score among water utilities in the West region in the J.D. Power 2016 Water Utility Residential Customer Satisfaction Study, based on 20,951 responses from 24 companies measuring experiences and perceptions of customers with their primary water provider-surveyed March 2016. Individual experiences may vary. Visit jdpower.com for more information about the study.