Customer Care

Customer Assistance Program (CAP)

You may also apply for CAP by completing the appropriate application below, signing it, and mailing it to California Water Service, Attn: Customer Service Department, 1720 North First Street, San Jose, CA 95112. Alternately, you may scan the completed application and e-mail it to cap@calwater.com. After your application is received, you may be asked to provide proof of income.

CAP (formerly known as LIRA) offers a service-charge discount to qualifying low-income customers.

To qualify for CAP:

  • The Cal Water bill must be in your name.
  • You must live at the address where the discount will be received.
  • Your household must meet the income guidelines detailed below OR someone in your household must be enrolled in a qualified public assistance program.
  • You must notify Cal Water if your household no longer qualifies for the CAP discount.
  • Following enrollment, you may be required to provide proof of eligibility.
  • You are required to recertify your eligibility every two years (four years if you have documentation proving you are handicapped or elderly [62+]).

Maximum Household Income (effective June 1, 2021 – May 31, 2022)

To be eligible for CAP based on household income, your household’s gross annual income may not exceed these guidelines:

Household Size1-2345678
Total Combined Annual Income$34,840$43,920$53,000$62,080$71,160$80,240$89,320

(Add $9,080 for each additional household member)

Current Cal Water customers living in a single-family residence may apply for CAP electronically using the form below.

CAP is not retroactive. If you qualify, you will receive a discount beginning the month after Cal Water received your application. If you prefer not to mail or e-mail your application, you may bring it to your local Customer Center.

If you have questions about CAP, please e-mail cap@calwater.com or call toll-free (877) 419-1701.

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