We will be performing scheduled maintenance from Friday, January 24 at 12:00 a.m. to Sunday, January 26 at 12:00 p.m. PST. Learn More
Information on Cal Water’s emergency preparedness & LA fire relief efforts
Our thoughts remain with everyone who has been affected by the wildfires devastating parts of the Los Angeles area and the firefighters battling the fires. In the wake of this tragedy and news about water availability during the firefight, we have received numerous inquiries on the state of the water system in the communities we serve. Learn More
Cal Water is working on major infrastructure upgrades, with more planned in coming months and years, to the water system that provides safe, clean, reliable drinking water to about 126,620...
Cal Water is scheduled to break ground as soon as next month on two water infrastructure upgrades that will improve water supply reliability and fire protection in Salinas. Crews will...
Serving Bolsa Knolls, Buena Vista (Pine Canyon Estates), Country Meadows, Foothill Estates, Indian Springs, Las Lomas, Las Palmas, Oak Hills, Salinas, Salinas Hills, Toro Park, and Watsonville
Cal Water has provided high-quality water utility services in the Salinas area since 1962. At Cal Water, we are committed to supplying you, our valued customer, with a reliable water supply that meets all water quality standards.
Our Water Systems
Country Meadows
Our Country Meadows customers receive groundwater produced by two wells and delivered through a distribution system that includes five storage tanks and three booster pumps.
Foothill Estates
All of our Foothill Estates customers receive groundwater produced by two wells and delivered through a distribution system that includes five storage tanks and a booster.
Las Lomas
Our Las Lomas customers receive groundwater produced by two wells and delivered through a distribution system that includes two storage tanks and four booster pumps.
Oak Hills
Our Oak Hills customers receive groundwater produced by two wells and delivered through a distribution system that includes two storage tanks and four booster pumps.
Salinas
Our customers receive groundwater produced by 31 wells and delivered through a distribution system that includes three storage tanks and 300 miles of pipeline.
Salinas Hills
Our Salinas Hills customers receive groundwater produced by seven wells with 10 booster pumps and delivered through a distribution system that includes 13 storage tanks.
Closest Western Union Pay Stations
In addition to the locations listed below, you can also make a payment at any Western Union nationwide that offers its Quick Collect service.
Closest Western Union Pay Stations
Business
Address
City
ZIP
Pilot Travel Centers #237
951 Work St
Salinas
93901
CA Check Cashing #554
45 S Sanborn Rd Ste E
Salinas
93905
CM Tax & Services
930 N Sanborn Rd
Salinas
93905
El Primo Express
10 S Filice St Ste 5
Salinas
93905
Rite Aid #6310
602 Williams Rd
Salinas
93905
Rite Aid #6310
602 Williams Rd
Salinas
93905
Safeway #2654
1516 Constitution Blvd
Salinas
93905
Walgreens #3446
575 N Sanborn Rd
Salinas
93905
Advance America #03453
977 N Main St
Salinas
93906
Coastal Postbox Llc
979 N Main St Suite-A
Salinas
93906
Safeway #1110
1546 N Main St
Salinas
93906
Walgreens #2606
1532 N Main St
Salinas
93906
Walmart #002458
1800 N Main St
Salinas
93906
Safeway #1204
17539 Vierra Canyon Rd
Prunedale
93907
Walmart #005751
1375 N Davis Rd
Salinas
93907
CA Check Cashing #594
516 Main St
Watsonville
95076
Top USA
27 W Beach St
Watsonville
95076
Frequently Asked Questions
How do I read my bill?
Cal Water's bills feature an easy-to-read account summary, usage history graph to help customers keep track of consumption, detailed description of charges, a place for important messages, and meter information.
A sample bill is below.
1
Account number: Your 10-digit account number, which you will keep even if you move to another location within our service areas (if you receive more than one bill from Cal Water, you will have more than one account number—contact our Customer Center at the phone number on your bill if you would like your bills combined)
2
Billing date: Date your bill was printed
3
Contact information: Your local Cal Water Customer Center
4
Customer messages: Where important messages will appear
5
Summary of your account information
6
Prior balance: Previous balance; includes any unpaid balance; due upon receipt
7
Payment received: Payments applied to your account since your last bill
8
Current charges: Amount due from current billing period (flat or metered as applicable)
9
Total amount due: Amount that you owe, including any unpaid previous balance (all bills due upon receipt and past due after 19 days)
10
Additional customer messages
11
Summary: Overview of your current bill, including the amount due
12
Automatic Payment Service: Instructions for signing up to have your bill automatically paid each month from your checking account
13
Portion of bill to return your payment (unless enrolled in automatic payment)
14
Billing address: Address to which your bill is sent (this may be different than the service address)
How to read your water bill
Customer messages: Where additional important messages will appear
16
Service address: Address of service location
17
Service dates: Beginning and end of the billing period for water service
18
Service charge: Monthly charge based upon the size of your water meter (if applicable)
19
Quantity charges: Measured in Ccf (hundred cubic feet) and separated by tier (if applicable)
20
WRAM charges or credits: The Water Revenue Adjustment Mechanism (WRAM) is used so that Cal Water does not over- or under-collect fixed costs needed to operate the water system
21
CPUC Fee: The California Public Utilities Commission’s fee to cover its oversight.
22
Other charges and credits
23
Public Purpose Program fees
24
Subtotal for this service
25
Drought water budget: Summary of your current usage as it compares to your water budget
26
Water services detail: Graph of your consumption history for the past 13 months
27
Meter and reading information: Details of when your meter was read and what the reading was
28
Additional services detail: Insurance and other optional services, or city services
How to read your water bill continued
What forms of payment does Cal Water accept?
You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
What should I do if my bill seems higher than usual?
See the High Bills page for more information and suggestions.
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.
Payment Mailing Address
California Water Service P.O. Box 7229 San Francisco, CA 94120-7229
Automated Payment Number
(888) 598-9824
Rebates
Rates
Customer Assistance: We’re Here to Help
Cal Water has services and programs to assist you in a variety of circumstances.
