In-person service is not available at this location; however, our customer service representatives are happy to serve you by phone or email. In-person and other payment options are detailed on the Payment Options page.
Cal Water recently completed two water infrastructure upgrades and has begun work on two more projects to enhance water supply reliability and fire protection in Salinas. Crews recently completed two...
Cal Water completed work on a water infrastructure upgrade that enhances water supply reliability and fire protection in Oak Hills. Cal Water crews installed a new dual vessel water treatment...
Serving Bolsa Knolls, Buena Vista (Pine Canyon Estates), Indian Springs, Las Lomas, Las Palmas, Oak Hills, Salinas, Salinas Hills, Toro Park, and Watsonville
Cal Water has provided high-quality water utility services in the Salinas area since 1962. At Cal Water, we are committed to supplying you, our valued customer, with a reliable water supply that meets all water quality standards.
Our Water Systems
Las Lomas
Our Las Lomas customers receive groundwater produced by two wells and delivered through a distribution system that includes two storage tanks and four booster pumps.
Oak Hills
Our Oak Hills customers receive groundwater produced by two wells and delivered through a distribution system that includes two storage tanks and four booster pumps.
Salinas
Our customers receive groundwater produced by 31 wells and delivered through a distribution system that includes three storage tanks and 300 miles of pipeline.
In March 2025, Cal Water successfully consolidated our Country Meadows Mutual water system with our Salinas water system. Consolidating these two systems enables Cal Water to improve efficiency, enhance fire protection and reliability, and continue providing our customers with safe, clean, reliable drinking water.
Salinas Hills
Our Salinas Hills customers receive groundwater produced by seven wells with 10 booster pumps and delivered through a distribution system that includes 13 storage tanks.
Frequently Asked Questions
What forms of payment does Cal Water accept?
You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
What should I do if my bill seems higher than usual?
See the High Bills page for more information and suggestions.
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.
Payment Mailing Address
California Water Service P.O. Box 7229 San Francisco, CA 94120-7229
Automated Payment Number
(888) 598-9824
Rebates
Rates
Customer Assistance: We’re Here to Help
Cal Water has services and programs to assist you in a variety of circumstances.
