Cal Water Alerts

Salinas

Scheduled maintenance January 24-26

We will be performing scheduled maintenance from Friday, January 24 at 12:00 a.m. to Sunday, January 26 at 12:00 p.m. PST. Learn More

Information on Cal Water’s emergency preparedness & LA fire relief efforts

Our thoughts remain with everyone who has been affected by the wildfires devastating parts of the Los Angeles area and the firefighters battling the fires. In the wake of this tragedy and news about water availability during the firefight, we have received numerous inquiries on the state of the water system in the communities we serve. Learn More

Salinas Addresses and Hours
Address Hours
254 Commission Street Salinas, CA 93901 Mon. to Fri.
7:00 a.m. to 7:00 p.m.
Contact us via email
District Manager
District Manager
Brenda Granillo

In-person service is not available at this location; however, our customer service representatives are happy to serve you by phone or email.


Main Contact After-Hours Contact
(831) 757-3644 (831) 757-3644

Salinas News

Salinas Resources

Cal Water’s Salinas District

Serving Bolsa Knolls, Buena Vista (Pine Canyon Estates), Country Meadows, Foothill Estates, Indian Springs, Las Lomas, Las Palmas, Oak Hills, Salinas, Salinas Hills, Toro Park, and Watsonville

Cal Water has provided high-quality water utility services in the Salinas area since 1962. At Cal Water, we are committed to supplying you, our valued customer, with a reliable water supply that meets all water quality standards.

Map Image

Our Water Systems

Country Meadows

Our Country Meadows customers receive groundwater produced by two wells and delivered through a distribution system that includes five storage tanks and three booster pumps.

Foothill Estates

All of our Foothill Estates customers receive groundwater produced by two wells and delivered through a distribution system that includes five storage tanks and a booster.

Las Lomas

Our Las Lomas customers receive groundwater produced by two wells and delivered through a distribution system that includes two storage tanks and four booster pumps.

Oak Hills

Our Oak Hills customers receive groundwater produced by two wells and delivered through a distribution system that includes two storage tanks and four booster pumps.

Salinas

Our customers receive groundwater produced by 31 wells and delivered through a distribution system that includes three storage tanks and 300 miles of pipeline.

Salinas Hills

Our Salinas Hills customers receive groundwater produced by seven wells with 10 booster pumps and delivered through a distribution system that includes 13 storage tanks.

Closest Western Union Pay Stations

In addition to the locations listed below, you can also make a payment at any Western Union nationwide that offers its Quick Collect service.

Closest Western Union Pay Stations
Business Address City ZIP
Pilot Travel Centers #237951 Work StSalinas93901
CA Check Cashing #55445 S Sanborn Rd Ste ESalinas93905
CM Tax & Services930 N Sanborn RdSalinas93905
El Primo Express10 S Filice St Ste 5Salinas93905
Rite Aid #6310602 Williams RdSalinas93905
Rite Aid #6310602 Williams RdSalinas93905
Safeway #26541516 Constitution BlvdSalinas93905
Walgreens #3446575 N Sanborn RdSalinas93905
Advance America #03453977 N Main StSalinas93906
Coastal Postbox Llc979 N Main St Suite-ASalinas93906
Safeway #11101546 N Main StSalinas93906
Walgreens #26061532 N Main StSalinas93906
Walmart #0024581800 N Main StSalinas93906
Safeway #120417539 Vierra Canyon RdPrunedale93907
Walmart #0057511375 N Davis RdSalinas93907
CA Check Cashing #594516 Main StWatsonville95076
Top USA27 W Beach StWatsonville95076

Frequently Asked Questions

How do I read my bill?

Cal Water's bills feature an easy-to-read account summary, usage history graph to help customers keep track of consumption, detailed description of charges, a place for important messages, and meter information.

A sample bill is below.
Sample bill page 1

1Account number: Your 10-digit account number, which you will keep even if you move to another location within our service areas (if you receive more than one bill from Cal Water, you will have more than one account number—contact our Customer Center at the phone number on your bill if you would like your bills combined)
2Billing date: Date your bill was printed
3Contact information: Your local Cal Water Customer Center
4Customer messages: Where important messages will appear
5Summary of your account information
6Prior balance: Previous balance; includes any unpaid balance; due upon receipt
7Payment received: Payments applied to your account since your last bill
8Current charges: Amount due from current billing period (flat or metered as applicable)
9Total amount due: Amount that you owe, including any unpaid previous balance (all bills due upon receipt and past due after 19 days)
10Additional customer messages
11Summary: Overview of your current bill, including the amount due
12Automatic Payment Service: Instructions for signing up to have your bill automatically paid each month from your checking account
13Portion of bill to return your payment (unless enrolled in automatic payment)
14Billing address: Address to which your bill is sent (this may be different than the service address)
How to read your water bill
Sample bill page 3
Customer messages: Where additional important messages will appear
16Service address: Address of service location
17Service dates: Beginning and end of the billing period for water service
18Service charge: Monthly charge based upon the size of your water meter (if applicable)
19Quantity charges: Measured in Ccf (hundred cubic feet) and separated by tier (if applicable)
20WRAM charges or credits: The Water Revenue Adjustment Mechanism (WRAM) is used so that Cal Water does not over- or under-collect fixed costs needed to operate the water system
21CPUC Fee: The California Public Utilities Commission’s fee to cover its oversight.
22Other charges and credits
23Public Purpose Program fees
24Subtotal for this service
25Drought water budget: Summary of your current usage as it compares to your water budget
26Water services detail: Graph of your consumption history for the past 13 months
27Meter and reading information: Details of when your meter was read and what the reading was
28Additional services detail: Insurance and other optional services, or city services
How to read your water bill continued

What forms of payment does Cal Water accept?

You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.

What is the Customer Assistance Program (CAP)?

Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.

What should I do if my bill seems higher than usual?

See the High Bills page for more information and suggestions.

How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?

You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.

Payment Mailing Address

California Water Service
P.O. Box 7229

San Francisco, CA 94120-7229

Automated Payment Number

(888) 598-9824