| Address | Hours |
|---|---|
| 254 Commission Street Salinas, CA 93901 |
Mon. to Fri. 7:00 a.m. to 7:00 p.m. Contact us via email |
| District Manager |
|---|
| Brenda Granillo |
In-person service is not available at this location; however, our customer service representatives are happy to serve you by phone or email.
| Main Contact | After-Hours Contact |
|---|---|
| (831) 757-3644 | (831) 757-3644 |
Salinas News
Infrastructure Improvements
Infrastructure Upgrades Underway in Salinas
Cal Water Begins Water Infrastructure Upgrades in Salinas
Salinas Resources
- SLN Water Quality Reports
- SVR Rates and Tariffs
- 2020 Urban Water Management Plans
- Disconnection Policy Due to Non-Payment
- Customer Assistance Program (CAP)
- Commercial/Industrial Service Application (Opens in a new tab)
Cal Water’s Salinas District
Serving Bolsa Knolls, Buena Vista (Pine Canyon Estates), Country Meadows, Foothill Estates, Indian Springs, Las Lomas, Las Palmas, Oak Hills, Salinas, Salinas Hills, Toro Park, and Watsonville
Cal Water has provided high-quality water utility services in the Salinas area since 1962. At Cal Water, we are committed to supplying you, our valued customer, with a reliable water supply that meets all water quality standards.
Our Water Systems
Country Meadows
Our Country Meadows customers receive groundwater produced by two wells and delivered through a distribution system that includes five storage tanks and three booster pumps.
Foothill Estates
All of our Foothill Estates customers receive groundwater produced by two wells and delivered through a distribution system that includes five storage tanks and a booster.
Las Lomas
Our Las Lomas customers receive groundwater produced by two wells and delivered through a distribution system that includes two storage tanks and four booster pumps.
Oak Hills
Our Oak Hills customers receive groundwater produced by two wells and delivered through a distribution system that includes two storage tanks and four booster pumps.
Salinas
Our customers receive groundwater produced by 31 wells and delivered through a distribution system that includes three storage tanks and 300 miles of pipeline.
Salinas Hills
Our Salinas Hills customers receive groundwater produced by seven wells with 10 booster pumps and delivered through a distribution system that includes 13 storage tanks.
Closest Western Union Pay Stations
In addition to the locations listed below, you can also make a payment at any Western Union nationwide that offers its Quick Collect service.
| Business | Address | City | ZIP |
|---|---|---|---|
| Pilot Travel Centers #237 | 951 Work St | Salinas | 93901 |
| CA Check Cashing #554 | 45 S Sanborn Rd Ste E | Salinas | 93905 |
| CM Tax & Services | 930 N Sanborn Rd | Salinas | 93905 |
| El Primo Express | 10 S Filice St Ste 5 | Salinas | 93905 |
| Rite Aid #6310 | 602 Williams Rd | Salinas | 93905 |
| Rite Aid #6310 | 602 Williams Rd | Salinas | 93905 |
| Safeway #2654 | 1516 Constitution Blvd | Salinas | 93905 |
| Walgreens #3446 | 575 N Sanborn Rd | Salinas | 93905 |
| Advance America #03453 | 977 N Main St | Salinas | 93906 |
| Coastal Postbox Llc | 979 N Main St Suite-A | Salinas | 93906 |
| Safeway #1110 | 1546 N Main St | Salinas | 93906 |
| Walgreens #2606 | 1532 N Main St | Salinas | 93906 |
| Walmart #002458 | 1800 N Main St | Salinas | 93906 |
| Safeway #1204 | 17539 Vierra Canyon Rd | Prunedale | 93907 |
| Walmart #005751 | 1375 N Davis Rd | Salinas | 93907 |
| CA Check Cashing #594 | 516 Main St | Watsonville | 95076 |
| Top USA | 27 W Beach St | Watsonville | 95076 |
Frequently Asked Questions
How do I read my bill?
Cal Water's bills feature an easy-to-read account summary, usage history graph to help customers keep track of consumption, detailed description of charges, a place for important messages, and meter information.
A sample bill is below.
| 1 | Account number: Your 10-digit account number, which you will keep even if you move to another location within our service areas (if you receive more than one bill from Cal Water, you will have more than one account number—contact our Customer Center at the phone number on your bill if you would like your bills combined) |
| 2 | Billing date: Date your bill was printed |
| 3 | Contact information: Your local Cal Water Customer Center |
| 4 | Customer messages: Where important messages will appear |
| 5 | Summary of your account information |
| 6 | Prior balance: Previous balance; includes any unpaid balance; due upon receipt |
| 7 | Payment received: Payments applied to your account since your last bill |
| 8 | Current charges: Amount due from current billing period (flat or metered as applicable) |
| 9 | Total amount due: Amount that you owe, including any unpaid previous balance (all bills due upon receipt and past due after 19 days) |
| 10 | Additional customer messages |
| 11 | Summary: Overview of your current bill, including the amount due |
| 12 | Automatic Payment Service: Instructions for signing up to have your bill automatically paid each month from your checking account |
| 13 | Portion of bill to return your payment (unless enrolled in automatic payment) |
| 14 | Billing address: Address to which your bill is sent (this may be different than the service address) |
| Customer messages: Where additional important messages will appear | |
| 16 | Service address: Address of service location |
| 17 | Service dates: Beginning and end of the billing period for water service |
| 18 | Service charge: Monthly charge based upon the size of your water meter (if applicable) |
| 19 | Quantity charges: Measured in Ccf (hundred cubic feet) and separated by tier (if applicable) |
| 20 | WRAM charges or credits: The Water Revenue Adjustment Mechanism (WRAM), used to ensure that Cal Water does not over- or under-collect fixed costs needed to operate the water system |
| 21 | CPUC Fee: The California Public Utilities Commission’s fee to cover its oversight. |
| 22 | Other charges and credits |
| 23 | Public Purpose Program fees |
| 24 | Subtotal for this service |
| 25 | Drought water budget: Summary of your current usage as it compares to your water budget |
| 26 | Water services detail: Graph of your consumption history for the past 13 months |
| 27 | Meter and reading information: Details of when your meter was read and what the reading was |
| 28 | Additional services detail: Insurance and other optional services, or city services |
What forms of payment does Cal Water accept?
You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
What should I do if my bill seems higher than usual?
See the High Bills page for more information and suggestions.
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.
Payment Mailing Address
California Water Service
P.O. Box 7229
San Francisco, CA 94120-7229
Automated Payment Number
(888) 598-9824
