| Address | Hours |
|---|---|
| 2000 South Tubeway Commerce, CA 90040 |
Mon. to Fri. 7:00 a.m. to 7:00 p.m. Contact us via email |
| District Manager |
|---|
| James Crawford |
In-person service is not available at this location; however, our customer service representatives are happy to serve you by phone or email.
| Main Contact | After-Hours Contact |
|---|---|
| (323) 722-8601 | (323) 722-8601 |
East Los Angeles News
Infrastructure Improvements
Water Infrastructure Upgrade in East Los Angeles
East Los Angeles Resources
- ELA Water Quality Reports
- ELA Rates and Tariffs
- 2020 Urban Water Management Plans
- Disconnection Policy Due to Non-Payment
- Customer Assistance Program (CAP)
- Commercial/Industrial Service Application (Opens in a new tab)
Cal Water’s East Los Angeles District
Serving Bell, Commerce, East Los Angeles, Los Angeles, Montebello, and portions of Monterey Park and Vernon
Cal Water has provided high-quality water utility services in the East Los Angeles area since 1928. In addition to the 26,600 customer connections in our East Los Angeles system, we serve 1,200 customer connections through an operating contract with the City of Commerce.
Our Water Systems
East Los Angeles
To meet our customers’ needs, we use a combination of local groundwater and purchased water from the Metropolitan Water District of Southern California (MWD), which is imported from the Colorado River and the State Water Project in northern California. The East Los Angeles water system currently includes 10 active wells, 26 booster pumps, 16 storage tanks, and three MWD connections.
City of Commerce
Cal Water has provided high-quality water utility services to the area served by the City of Commerce water system through an operations and maintenance contract since 1985. To meet our customers’ needs, we use a combination of local groundwater and purchased water from the Metropolitan Water District of Southern California (MWD), which is imported from the Colorado River and the State Water Project in northern California. The City of Commerce water system includes three active wells, 12 booster pumps, five storage tanks, and one MWD connection.
Closest Western Union Pay Stations
In addition to the locations listed below, you can also make a payment at any Western Union nationwide that offers its Quick Collect service.
| Business | Address | City | ZIP |
|---|---|---|---|
| Continental Currency #709 | 5623 Whittier Blvd | Commerce | 90022 |
| Pls Check Cashers CC453 | 5201 Whittier Blvd | Los Angeles | 90022 |
| Rite Aid #5432 | 5490 Whittier Blvd | Commerce | 90022 |
| Su Casa De Cambio #11 | 5166 Whittier Blvd | Los Angeles | 90022 |
| Su Casa De Cambio #8 | 5201 E Olympic Blvd | Los Angeles | 90022 |
| Su Casa De Cambio #9 | 4840 Whittier Blvd | Los Angeles | 90022 |
| Su Casa De Cambio Olympic 02 | 6571 E Olympic Blvd | Los Angeles | 90022 |
| Wu East Los Angeles | 5042 Whittier Blvd | Los Angeles | 90022 |
| Pls Check Cashers CC044 | 2324 Whittier Blvd Ste 1 | Los Angeles | 90023 |
| Su Casa De Cambio # 12 | 1260 S Soto St Ste 19 | Los Angeles | 90023 |
| El Sereno Liquor | 3327 N Eastern Ave | Los Angeles | 90032 |
| Commerce Liquor | 5901 E Washington Blvd | Commerce | 90040 |
| Call For Cash | 3474 E 1st St | Los Angeles | 90063 |
| Pls Check Cashers CC045 | 3805 E Cesar E Chavez Ave | Los Angeles | 90063 |
| Su Casa De Cambio 1st 03 | 3594 E 1st St | Los Angeles | 90063 |
| Acapulco Market | 5972 Clara St | Bell Gardens | 90201 |
| Continental Currency #711 | 6810 Eastern Ave Ste K | Bell Gardens | 90201 |
| Package Depot Shipping Hub | 6607 Clara St | Bell Gardens | 90201 |
| Rite Aid #5459 | 6959 Eastern Ave | Bell Gardens | 90201 |
| Rite Aid #5459 | 6959 Eastern Ave | Bell Gardens | 90201 |
| Advance America #05078 | 518 N Montebello Blvd | Montebello | 90640 |
| Albertsons #1181 | 2469 Via Campo | Montebello | 90640 |
| Rite Aid #5504 | 802 W Beverly Blvd | Montebello | 90640 |
| Rite Aid #5504 | 802 W Beverly Blvd | Montebello | 90640 |
| Su Casa De Cambio #10 | 2400 W Whittier Blvd | Montebello | 90640 |
| Vons #3258 | 804 W Beverly Blvd | Montebello | 90640 |
| Walgreens #2155 | 1501 W Whittier Blvd | Montebello | 90640 |
| Ralphs #715 | 330 N Atlantic Blvd | Monterey Park | 91754 |
| Ralphs #95 | 2230 S Atlantic Blvd | Monterey Park | 91754 |
| Rite Aid #5597 | 2150 S Atlantic Blvd | Monterey Park | 91754 |
| Rite Aid #5597 | 2150 S Atlantic Blvd | Monterey Park | 91754 |
| Walgreens #11440 | 2331 S Atlantic Blvd | Monterey Park | 91754 |
Frequently Asked Questions
How do I read my bill?
Cal Water's bills feature an easy-to-read account summary, usage history graph to help customers keep track of consumption, detailed description of charges, a place for important messages, and meter information.
A sample bill is below.
| 1 | Account number: Your 10-digit account number, which you will keep even if you move to another location within our service areas (if you receive more than one bill from Cal Water, you will have more than one account number—contact our Customer Center at the phone number on your bill if you would like your bills combined) |
| 2 | Billing date: Date your bill was printed |
| 3 | Contact information: Your local Cal Water Customer Center |
| 4 | Customer messages: Where important messages will appear |
| 5 | Summary of your account information |
| 6 | Prior balance: Previous balance; includes any unpaid balance; due upon receipt |
| 7 | Payment received: Payments applied to your account since your last bill |
| 8 | Current charges: Amount due from current billing period (flat or metered as applicable) |
| 9 | Total amount due: Amount that you owe, including any unpaid previous balance (all bills due upon receipt and past due after 19 days) |
| 10 | Additional customer messages |
| 11 | Summary: Overview of your current bill, including the amount due |
| 12 | Automatic Payment Service: Instructions for signing up to have your bill automatically paid each month from your checking account |
| 13 | Portion of bill to return your payment (unless enrolled in automatic payment) |
| 14 | Billing address: Address to which your bill is sent (this may be different than the service address) |
| Customer messages: Where additional important messages will appear | |
| 16 | Service address: Address of service location |
| 17 | Service dates: Beginning and end of the billing period for water service |
| 18 | Service charge: Monthly charge based upon the size of your water meter (if applicable) |
| 19 | Quantity charges: Measured in Ccf (hundred cubic feet) and separated by tier (if applicable) |
| 20 | WRAM charges or credits: The Water Revenue Adjustment Mechanism (WRAM), used to ensure that Cal Water does not over- or under-collect fixed costs needed to operate the water system |
| 21 | CPUC Fee: The California Public Utilities Commission’s fee to cover its oversight. |
| 22 | Other charges and credits |
| 23 | Public Purpose Program fees |
| 24 | Subtotal for this service |
| 25 | Drought water budget: Summary of your current usage as it compares to your water budget |
| 26 | Water services detail: Graph of your consumption history for the past 13 months |
| 27 | Meter and reading information: Details of when your meter was read and what the reading was |
| 28 | Additional services detail: Insurance and other optional services, or city services |
What forms of payment does Cal Water accept?
Cal Water accepts the following forms of payment:
- Cash, checks, money orders, credit card payments made over the phone.
- Electronic payments made through banks or online services like those offered by Yahoo! and Microsoft.
- Payments made through Automatic Payment Service. Customers also have the ability to manage their accounts 24 hours per day, seven days per week, online through electronic bill presentment, payment, and document management. The online bill pay feature supports payments from your bank account or by using a Visa or MasterCard credit or debit card, or Discover. Customers have the capability to setup their own recurring payment options and threshold payment limits.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
What should I do if my bill seems higher than usual?
See the High Bills page for more information and suggestions.
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.
Payment Mailing Address
California Water Service
P.O. Box 7229
San Francisco, CA 94120-7229
Automated Payment Number
(888) 598-9824
