Cal Water Alerts

East Los Angeles

Scheduled maintenance April 19-20

Learn More

East Los Angeles Addresses and Hours
Address Hours
2000 South Tubeway Commerce, CA 90040 Mon. to Fri.
7:00 a.m. to 7:00 p.m.
Contact us via email

In-person service is not available at this location; however, our customer service representatives are happy to serve you by phone or email. In-person and other payment options are detailed on the Payment Options page.

District Manager
District Manager
James Crawford

Main Contact After-Hours Contact
(323) 722-8601 (323) 722-8601

East Los Angeles News

East Los Angeles Resources

Cal Water’s East Los Angeles District

Serving Bell, Commerce, East Los Angeles, Los Angeles, Montebello, and portions of Monterey Park and Vernon

Cal Water has provided high-quality water utility services in the East Los Angeles area since 1928. In addition to the 26,600 customer connections in our East Los Angeles system, we serve 1,200 customer connections through an operating contract with the City of Commerce.

Map Image

Our Water Systems

East Los Angeles

To meet our customers’ needs, we use a combination of local groundwater and purchased water from the Metropolitan Water District of Southern California (MWD), which is imported from the Colorado River and the State Water Project in northern California. The East Los Angeles water system currently includes 10 active wells, 26 booster pumps, 16 storage tanks, and three MWD connections.

City of Commerce

Cal Water has provided high-quality water utility services to the area served by the City of Commerce water system through an operations and maintenance contract since 1985. To meet our customers’ needs, we use a combination of local groundwater and purchased water from the Metropolitan Water District of Southern California (MWD), which is imported from the Colorado River and the State Water Project in northern California. The City of Commerce water system includes three active wells, 12 booster pumps, five storage tanks, and one MWD connection.

Frequently Asked Questions

How do I read my bill?

Cal Water’s bills feature an easy-to-read account summary, usage history graph to help customers keep track of consumption, detailed description of charges, a place for important messages, and meter information.

A sample bill is below.
Sample bill page 1

1Account number: Your 10-digit account number, which you will keep even if you move to another location within our service areas (if you receive more than one bill from Cal Water, you will have more than one account number—contact our Customer Center at the phone number on your bill if you would like your bills combined)
2Billing date: Date your bill was printed
3Contact information: Your local Cal Water Customer Center
4Customer messages: Where important messages will appear
5Summary of your account information
6Prior balance: Previous balance; includes any unpaid balance; due upon receipt
7Payment received: Payments applied to your account since your last bill
8Current charges: Amount due from current billing period (flat or metered as applicable)
9Total amount due: Amount that you owe, including any unpaid previous balance (all bills due upon receipt and past due after 19 days)
10Additional customer messages
11Summary: Overview of your current bill, including the amount due
12Automatic Payment Service: Instructions for signing up to have your bill automatically paid each month from your checking account
13Portion of bill to return your payment (unless enrolled in automatic payment)
14Billing address: Address to which your bill is sent (this may be different than the service address)
How to read your water bill
Sample bill page 3
Customer messages: Where additional important messages will appear
16Service address: Address of service location
17Service dates: Beginning and end of the billing period for water service
18Service charge: Monthly charge based upon the size of your water meter (if applicable)
19Quantity charges: Measured in Ccf (hundred cubic feet) and separated by tier (if applicable)
20WRAM charges or credits: The Water Revenue Adjustment Mechanism (WRAM) is used so that Cal Water does not over- or under-collect fixed costs needed to operate the water system
21CPUC Fee: The California Public Utilities Commission’s fee to cover its oversight.
22Other charges and credits
23Public Purpose Program fees
24Subtotal for this service
25Drought water budget: Summary of your current usage as it compares to your water budget
26Water services detail: Graph of your consumption history for the past 13 months
27Meter and reading information: Details of when your meter was read and what the reading was
28Additional services detail: Insurance and other optional services, or city services
How to read your water bill continued

What forms of payment does Cal Water accept?

You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.

What is the Customer Assistance Program (CAP)?

Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.

What should I do if my bill seems higher than usual?

See the High Bills page for more information and suggestions.

How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?

You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.

Payment Mailing Address

California Water Service
P.O. Box 7229

San Francisco, CA 94120-7229

Automated Payment Number

(888) 598-9824