Cal Water Alerts

Visalia

Information on Cal Water’s emergency preparedness & LA fire relief efforts

Our thoughts remain with everyone who has been affected by the wildfires devastating parts of the Los Angeles area and the firefighters battling the fires. In the wake of this tragedy and news about water availability during the firefight, we have received numerous inquiries on the state of the water system in the communities we serve. Learn More

Visalia Addresses and Hours
Address Hours
216 North Valley Oaks Drive Visalia, CA 93292 Mon. to Fri.
7:00 a.m. to 7:00 p.m.
Contact us via email
District Manager
District Manager
Stephen Johnson

In-person service is not available at this location; however, our customer service representatives are happy to serve you by phone or email.


Main Contact After-Hours Contact
(559) 624-1600 (559) 624-1600

Visalia News

Visalia Resources

Cal Water’s Visalia District

Serving Fairway, Goshen, Mullen, Oak Ranch, Porterville, Tulare, Tulco, and Visalia

Due to the transition of the Visalia city services contract, any payment arrangements made on the Cal Water site will only include payments for water services, not city services. If you would like to make a payment extension, please contact the Visalia Customer Center at (559) 624-1600. We apologize for the inconvenience.

Cal Water’s Visalia District was formed in 1926 with the purchase of the Visalia Water Company. We proactively maintain and upgrade our facilities to ensure a reliable, high-quality supply.

Map Image

Our Water Systems

Mullen

We meet the needs of our valued Porterville-area customers with groundwater produced by one well.

Tulco

We meet the needs of our valued Tulare-area customers with groundwater that is produced by one local well.

Visalia

We meet the needs of our valued customers in Visalia and Goshen with groundwater produced by 72 local wells.

Closest Western Union Pay Stations

In addition to the locations listed below, you can also make a payment at any Western Union nationwide that offers its Quick Collect service.

Closest Western Union Pay Stations
Business Address City ZIP
5 Seasons Market1181 W Putnam AvePorterville93257
Advance America #009391274 W Henderson AvePorterville93257
Bob's Tiny Mart #11391 E Springville AvePorterville93257
Cash1 #10451385 W Henderson AvePorterville93257
Rite Aid #579966 W Morton AvePorterville93257
Rite Aid #579966 W Morton AvePorterville93257
Self Help Federal Credit Union182 N Main StPorterville93257
Sunshine Handy Market227 S Main StPorterville93257
Walgreens #9844416 W Olive AvePorterville93257
Walmart #0018771250 W Henderson AvePorterville93257
Z Smok Shope14573 Road 192Porterville93257
Advance America #00927463 N ""K"" StTulare93274
J Street Mini Mart1510 N J StTulare93274
Pilot Travel Centers #1071979 East Paige AveTulare93274
Rite Aid #64541645 E Tulare AveTulare93274
Rite Aid #64541645 E Tulare AveTulare93274
Walgreens #100021418 E Prosperity AveTulare93274
Walmart #0025361110 E Prosperity AveTulare93274
Advance America #009492749 S Mooney BlvdVisalia93277
CA Check Cashing #5701805 S Mooney BlvdVisalia93277
Cash1 #10462016 S Mooney Blvd Ste L-9Visalia93277
Mart-N-Bottle3603 W Walnut AveVisalia93277
Princess Superette450 W Caldwell AveVisalia93277
Rite Aid #58052727 S Mooney BlvdVisalia93277
Rite Aid #58052727 S Mooney BlvdVisalia93277
Rite Aid #58065212 W Walnut AveVisalia93277
Rite Aid #58065212 W Walnut AveVisalia93277
Valley Fuel Get And Go1929 South Central StreetVisalia93277
Walgreens #3476100 W Walnut AveVisalia93277
Walgreens #66835328 W Cypress AveVisalia93277
Walmart #0059563750 S Mooney BlvdVisalia93277
Winco Foods #613939 W Caldwell AveVisalia93277
Walgreens #114073010 N Demaree StVisalia93291
Walmart #0056351320 N Demaree StVisalia93291
Rite Aid #64591735 E Walnut AveVisalia93292
Rite Aid #64591735 E Walnut AveVisalia93292
Walmart #0018261819 E Noble AveVisalia93292

Frequently Asked Questions

How do I read my bill?

Cal Water's bills feature an easy-to-read account summary, usage history graph to help customers keep track of consumption, detailed description of charges, a place for important messages, and meter information.

A sample bill is below.
Sample bill page 1

1Account number: Your 10-digit account number, which you will keep even if you move to another location within our service areas (if you receive more than one bill from Cal Water, you will have more than one account number—contact our Customer Center at the phone number on your bill if you would like your bills combined)
2Billing date: Date your bill was printed
3Contact information: Your local Cal Water Customer Center
4Customer messages: Where important messages will appear
5Summary of your account information
6Prior balance: Previous balance; includes any unpaid balance; due upon receipt
7Payment received: Payments applied to your account since your last bill
8Current charges: Amount due from current billing period (flat or metered as applicable)
9Total amount due: Amount that you owe, including any unpaid previous balance (all bills due upon receipt and past due after 19 days)
10Additional customer messages
11Summary: Overview of your current bill, including the amount due
12Automatic Payment Service: Instructions for signing up to have your bill automatically paid each month from your checking account
13Portion of bill to return your payment (unless enrolled in automatic payment)
14Billing address: Address to which your bill is sent (this may be different than the service address)
How to read your water bill
Sample bill page 3
Customer messages: Where additional important messages will appear
16Service address: Address of service location
17Service dates: Beginning and end of the billing period for water service
18Service charge: Monthly charge based upon the size of your water meter (if applicable)
19Quantity charges: Measured in Ccf (hundred cubic feet) and separated by tier (if applicable)
20WRAM charges or credits: The Water Revenue Adjustment Mechanism (WRAM), used to ensure that Cal Water does not over- or under-collect fixed costs needed to operate the water system
21CPUC Fee: The California Public Utilities Commission’s fee to cover its oversight.
22Other charges and credits
23Public Purpose Program fees
24Subtotal for this service
25Drought water budget: Summary of your current usage as it compares to your water budget
26Water services detail: Graph of your consumption history for the past 13 months
27Meter and reading information: Details of when your meter was read and what the reading was
28Additional services detail: Insurance and other optional services, or city services
How to read your water bill continued

What forms of payment does Cal Water accept?

You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.

What is the Customer Assistance Program (CAP)?

Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.

What should I do if my bill seems higher than usual?

See the High Bills page for more information and suggestions.

How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?

You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.

Payment Mailing Address

California Water Service
P.O. Box 7229

San Francisco, CA 94120-7229

Automated Payment Number

(888) 598-9824

Rebates

Rates

Customer Assistance: We’re Here to Help

Cal Water has services and programs to assist you in a variety of circumstances.

Find Assistance Options