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Emergency Preparedness
Cal Water prioritizes safe, reliable service, but service interruptions may occur during natural disasters or other unforeseen events. For this reason, you should make sure you are prepared in case of an emergency.
See How You Can Stay Prepared
Outages FAQs
How can I prepare for a planned water outage?
For planned outages, Cal Water advises storing enough water for drinking and basic needs during the outage period. They will notify you in advance with details and tips for preparation.
Why does my water appear discolored after an outage?
Discoloration can occur due to the disruption of sediment in the pipes. This is usually temporary and can be resolved by running the cold water for a few minutes.
Is it safe to use water after an outage?
Once service is restored, run your cold water taps for a few minutes to clear any air or sediment from the lines. Cal Water will notify customers if a boil water advisory is in effect.
How long will a water outage last?
The duration of an outage depends on the cause and the complexity of repairs. Cal Water will provide estimated restoration times and updates through their website and customer alerts.
What should I do if my water service is interrupted?
If you experience a water outage, check the Cal Water website or call customer service for updates. You can also verify if your neighbors are affected to determine if it's a localized issue.
