Operating Rules

Below are the operating rules and regulations set forth by the California Public Utilities Commission.

Definitions Rule No. 1
Description of Service Rule No. 2
Application for service Rule No. 3
Contracts Rule No. 4
Special information required on forms Rule No. 5
Establishment and re-establishment of credit Rule No. 6
Deposits Rule No. 7
Notices Rule No. 8
Rendering and payment of bills Rule No. 9
Disputed bills Rule No. 10
Discontinuance and restoration of service Rule No. 11
Information available to public Rule No. 12
Temporary service Rule No. 13
Continuity of service Rule No. 14
Water Shortage Contingency Plan Rule No. 14.1
Main extensions Rule No. 15
Service connections, meters, and customer’s facilities Rule No. 16
Standards for measurement of service Rule No. 17
Meter tests and adjustment of bills for meter error Rule No. 18
Service to separate premises and multiple units, and resale of water Rule No. 19
Water conservation Rule No. 20
Military family relief program Rule No. 21

Approved Preliminary Statements

Territory served by the utility Preliminary Statement A
Types and classes of service, procedure to obtain service, and symbols Preliminary Statement B-D
Memorandum Account (MTBEMA) Preliminary Statement F
Low-Income Ratepayer Assistance (LIRA) Memorandum Account Preliminary Statement H
Credit Card Memorandum Account (CCMA2) Preliminary Statement J2
Wausau Memorandum Account (WMA) Preliminary Statement K
Water Revenue Adjustment Mechanism/Modified Cost Balancing Account (WRAM/MCBA) Preliminary Statement M
DTSC Memorandum Account (DTSCMA) Preliminary Statement P
Home Emergency Insurance Solutions Preliminary Statement Q
Water Cost of Capital Adjustment Mechanism (WCCM) Preliminary Statement S
Lucerne Balancing Account (LBA) Preliminary Statement T
Tort Litigation Memorandum Account (TLMA) Preliminary Statement U
PCE Litigation Memorandum Account (PCELMA) Preliminary Statement V
TCP Litigation Memorandum Account (TCPLMA) Preliminary Statement W
Operational Energy Efficiency Program Memorandum Account (OEEPMA) Preliminary Statement X
Conservation Expense One-Way Balancing Account 1 (CEBA1) Preliminary Statement Z1
Conservation Expense One-Way Balancing Account 2 (CEBA2) Preliminary Statement Z2
Conservation Expense One-Way Balancing Account 3 (CEBA3) Preliminary Statement Z3
Pension Cost Balancing Account 1 (PCBA1) Preliminary Statement AA1
Pension Cost Balancing Account 2 (PCBA2) Preliminary Statement AA2
Pension Cost Balancing Account (PCBA3) Preliminary Statement AA3
Health Care Cost Balancing Account (HCBA2) Preliminary Statement AB2
Health Cost Balancing Account 3 (HCBA3) Preliminary Statement AB3
Pressure Reducing Valve Modernization and Energy Recovery Memorandum Account (PRVMA) Preliminary Statement AC
Stockton Litigation Memorandum Account (SLMA) Preliminary Statement AD
2010 Tax Act Memorandum Account (TAMA) Preliminary Statement AE
Catastrophic Event Memorandum Account (CEMA) Preliminary Statement AG
Chromium 6 Memorandum Account (CHROMIUM-6 MA) Preliminary Statement AI
Low-Income Ratepayer Assistance Balancing Account (LIRABA) Preliminary Statement AJ
2012 GRC Interim Rate Memorandum Account (2012 IRMA) Preliminary Statement AK
Drought Memorandum Account (DRMA) Preliminary Statement AL
Rate Support Fund Balancing Account (RSFBA) Preliminary Statement AM
Infrastructure Memorandum Account (IMA) Preliminary Statement AN
Water Contamination Litigation Memorandum Account (WCLMA) Preliminary Statement AO
General District Balancing Accounts (District BAs) Preliminary Statement AP
East Los Angeles Memorandum Account (ELAMA) Preliminary Statement AQ
Asbestos Litigation Memorandum Account (ALMA) Preliminary Statement AS
School Lead Testing Memorandum Account (SLTMA) Preliminary Statement AT