Rates FAQs

• How are water rates set?
• What is WRAM?
• Why did Cal Water implement increasing block rates?
• What’s happening with flat-rate customers?
• Will my bill go up when I get a meter?
• How were the tiers established?
• Why aren’t non-residential customers getting tiered rates?
• How was the system-wide average determined?
• I have a big family and many pets (or a small family with no pets); why aren’t the rates based upon the number in each household?
• I live on a large (or small) lot; why aren’t the rates determined by lot size?
• How can I voice concerns about the rate structure?
• How are multi-residential (three or more units served by larger than 1″ meter) customers billed?
• How do conservation, or tiered, rates effect CAP customers?
• How do I use less water so that my usage stays in the lower rate tiers?
• Where can I find service area maps?

More information is also available in the Rates section.