Cal Water Alerts

Frequently Asked Questions

All Frequently Asked Questions

How can I add an additional person to my account?

To add an additional person to your account, please either send a request using the Contact Us form or call your local Customer Center.

Why can’t I make a payment arrangement/extension?

You cannot make a payment arrangement or extension if:

Why aren’t rates based on the number in each household?

If you have have a big family and many pets (or a small family with no pets), you might wonder why rates are not based who is living in your household. This is because Cal Water does not maintain information on individual customer demographics.

Why aren’t rates determined by lot size?

Unfortunately, if you have a larger lot than others in your community, your water demands may be higher than average. Cal Water has industry-leading conservation programs and information available to allow you to use outdoor water more efficiently.

Customer Assistance: We’re Here to Help

Cal Water has services and programs to assist you in a variety of circumstances.

Find Assistance Options