All Frequently Asked Questions
How do I sign up for paperless bills (e-Billing)?
Customers who are enrolled in e-Billing do not receive statements in the mail. (Customers can make online payments whether or not they are enrolled in e-Billing).
If you would like to enroll in e-Billing, log into the website and click “Account Maintenance” in the left-hand column. On the sub menu that appears, click “Manage e-Bill.” On the e-Bill page, change your preference to “Yes, stop sending me paper bills.”
For more information, see the Paperless Billing and Autopay video.
Is your system secure?
Our online service uses multiple methods to help keep your information secure. These include:
- Secure socket layers (SSL) to protect your connection and information from outside inspection.
- 128-bit encryption to obfuscate your information as it passes through the internet.
- Automatically signing you out of your account if it has been inactive for 20 minutes.
How can I add an additional person to my account?
To add an additional person to your account, please either send a request using the Contact Us form or call your local Customer Center.
Why can’t I make a payment arrangement/extension?
You cannot make a payment arrangement or extension if:
- Your account does not have a balance due.
- You do not meet the qualifications for an arrangement or extension. (Contact your local Customer Center for more information.)
Why aren’t rates based on the number in each household?
If you have have a big family and many pets (or a small family with no pets), you might wonder why rates are not based who is living in your household. This is because Cal Water does not maintain information on individual customer demographics.
Why aren’t rates determined by lot size?
Unfortunately, if you have a larger lot than others in your community, your water demands may be higher than average. Cal Water has industry-leading conservation programs and information available to allow you to use outdoor water more efficiently.
