All Frequently Asked Questions
I have a big family and many pets (or a small family with no pets); why aren’t the rates based upon the number in each household?
If you have have a big family and many pets (or a small family with no pets), you might wonder why rates are not based who is living in your household. This is because Cal Water does not maintain information on individual customer demographics.
I live on a large (or small) lot; why aren’t the rates determined by lot size?
Unfortunately, if you have a larger lot than others in your community, your water demands may be higher than average. Cal Water has industry-leading conservation programs and information available to allow you to use outdoor water more efficiently.
How can I voice concerns about the rate structure?
If you have any questions about Cal Water’s rate structure, as always, you may contact the CPUC.
How are multi-residential (three or more units served by larger than 1″ meter) customers billed?
Multi-residential (three or more units served by larger than 1″ meter) customers are charged non-residential rates unless they are individually metered. If you live in an apartment, condominium, or mobile home with a sub-metering system, you may pay residential rates. Please check with your landlord, homeowners association, or property manager.
How do conservation, or tiered, rates effect CAP customers?
The discount for CAP (formerly LIRA) customers is based on the service charge; however, that amount may increase or decrease.
How do I use less water so that my usage stays in the lower rate tiers?
If you want to keep your water usage in lower rate tiers, you will need to reduce your water use. Please visit our conservation section for more information on how to save water.
Where can I find service area maps?
Service area maps are located in the Rates and Tariffs section. If you select your district, service area maps will be shown along with other documents related to the district.
Why do you need my email address and phone number?
Your email address is needed for billing and service-related correspondence. We will only use your phone number in case of emergency or if there is a significant problem with your account.
