Customers who are enrolled in e-Billing do not receive statements in the mail. (Customers can make online payments whether or not they are enrolled in e-Billing). If you would like to enroll in e-Billing, log into the website and click “Account Maintenance” in the left-hand column. On the sub menu that appears, click “Manage e-Bill.” … Read more

At this time, only single-family residential service can be started or stopped online. All other requests must be made by contacting your local Customer Center.

Our online service uses multiple methods to help keep your information secure. These include:

To add an additional person to your account, please either send a request using the Contact Us form or call your local Customer Center.

Many people welcome the crisp, cold winter weather, but nobody welcomes pipe-related headaches that can come with the dropping temperatures. On average, a quarter-million families have their homes severely damaged each winter because of frozen pipes that have burst or cracked, soaking carpets, ruining furniture, and damaging walls. But you can prevent your pipes from … Read more

You cannot make a payment arrangement or extension if: Your account does not have a balance due. You do not meet the qualifications for an arrangement or extension. (Contact your local Customer Center for more information.)

If you have have a big family and many pets (or a small family with no pets), you might wonder why rates are not based who is living in your household. This is because Cal Water does not maintain information on individual customer demographics.

Unfortunately, if you have a larger lot than others in your community, your water demands may be higher than average. Cal Water has industry-leading conservation programs and information available to allow you to use outdoor water more efficiently.