Before calculating the average daily usage for a given month, we calculate each day’s average usage by dividing the usage for the billing period including that day by the number of days in the billing period. The average daily use for a given month is then calculated by adding the individual daily averages and dividing … Read more

Log into the customer portal. On several pages in your profile there is an “Export” button you can click to save your data as a CSV file. CSV files can be read by spreadsheet programs, such as Microsoft Excel.

The water efficiency actions listed in the customer portal are suggestions. By following the steps outlined in your profile, you can help reduce your water use and preserve our precious natural resource.

If your name is misspelled on your account or your name has changed and needs to be updated, please either send a request using the Contact Us form or call your local Customer Center.

The California Division of Drinking Water requires that we mail paper copies of certain correspondence.

Customers who are enrolled in e-Billing do not receive statements in the mail. (Customers can make online payments whether or not they are enrolled in e-Billing). If you would like to enroll in e-Billing, log into the website and click “Account Maintenance” in the left-hand column. On the sub menu that appears, click “Manage e-Bill.” … Read more

At this time, only single-family residential service can be started or stopped online. All other requests must be made by contacting your local Customer Center.

Our online service uses multiple methods to help keep your information secure. These include:

To add an additional person to your account, please either send a request using the Contact Us form or call your local Customer Center.