You must have an active water account for an address in order to make an online payment. To pay the balance on a closed account, please contact your local Customer Center.

After logging in, click on “Payment Options” in the left-hand column or on the “AutoPay” link on the Account Summary page. For more information, see the Paperless Billing and Autopay video.

You cannot make a payment arrangement or extension if:

This information is not available online. You will need to contact your local Customer Center.

Log into the customer portal. From the Water Usage tab, select Usage History and view the monthly billing usage for each month, going back two years.

Before calculating the average daily usage for a given month, we calculate each day’s average usage by dividing the usage for the billing period including that day by the number of days in the billing period. The average daily use for a given month is then calculated by adding the individual daily averages and dividing … Read more

Log into the customer portal. On several pages in your profile there is an “Export” button you can click to save your data as a CSV file. CSV files can be read by spreadsheet programs, such as Microsoft Excel.

The water efficiency actions listed in the customer portal are suggestions. By following the steps outlined in your profile, you can help reduce your water use and preserve our precious natural resource.

If your name is misspelled on your account or your name has changed and needs to be updated, please either send a request using the Contact Us form or call your local Customer Center.

The California Division of Drinking Water requires that we mail paper copies of certain correspondence.