Your password must:

You will be asked to answer a security question only if you access the system through a computer that the system doesn’t recognize. If you have logged into the site before, the site may not recognize your computer because:

Your email address is needed for billing and service-related correspondence. We will only use your phone number in case of emergency or if there is a significant problem with your account.

In compliance with industry best practices, customers access the Cal Water customer portal using a single email address, which can be associated with any number of accounts or property addresses. (A separate billing email address can be set up for receiving invoices and payment confirmation emails.) This system replaced the previous portal, under which you … Read more

Customers who have registered for an online account but are not enrolled in e-Billing can only view their current bill online. To enable the viewing of your bill history, sign up for e-Billing. You will then be able to see past bills from the “View Bills” page (listed under “Account Maintenance” in the left-hand column of … Read more

You must have an active water account for an address in order to make an online payment. To pay the balance on a closed account, please contact your local Customer Center.

After logging in, click on “Payment Options” in the left-hand column or on the “AutoPay” link on the Account Summary page. For more information, see the Paperless Billing and Autopay video.

You cannot make a payment arrangement or extension if:

This information is not available online. You will need to contact your local Customer Center.

Log into the customer portal. From the Water Usage tab, select Usage History and view the monthly billing usage for each month, going back two years.