The discount for CAP (formerly LIRA) customers is based on the service charge; however, that amount may increase or decrease.

If you want to keep your water usage in lower rate tiers, you will need to reduce your water use. Please visit our conservation section for more information on how to save water.

Service area maps are located in the Rates and Tariffs section. If you select your district, service area maps will be shown along with other documents related to the district.

Possible reasons for your enrollment being rejected include: If you have addressed each of these issues and are still unable to enroll, contact your local Customer Center.

You may have multiple accounts that are not linked in our database. Please contact your local Customer Center for assistance to have your accounts linked.

Your password must:

You will be asked to answer a security question only if you access the system through a computer that the system doesn’t recognize. If you have logged into the site before, the site may not recognize your computer because:

Your email address is needed for billing and service-related correspondence. We will only use your phone number in case of emergency or if there is a significant problem with your account.

In compliance with industry best practices, customers access the Cal Water customer portal using a single email address, which can be associated with any number of accounts or property addresses. (A separate billing email address can be set up for receiving invoices and payment confirmation emails.) This system replaced the previous portal, under which you … Read more

Customers who have registered for an online account but are not enrolled in e-Billing can only view their current bill online. To enable the viewing of your bill history, sign up for e-Billing. You will then be able to see past bills from the “View Bills” page (listed under “Account Maintenance” in the left-hand column of … Read more