You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.

Reading your water meter will tell you how much water you’re using and whether you have a leak. Most meters are located near the curb in front of your home under a concrete lid. Cal Water uses 100 cubic feet (Ccf) of water as a billing unit, so you should monitor your water usage using … Read more

To comply with insurance and liability requirements, an adult must be present when water service is turned on.

A leaking toilet can be annoying and wasteful. To check if your toilet has a leak, place a few drops of food coloring in the tank. If coloring is seen in the bowl without flushing, you have a leak. To pinpoint the leak, follow these simple steps:

To check for household leaks, turn off the water inside and outside your home. Observe the test hand (depicted at right in blue); if it moves, there is water pushing through the meter, indicating a leak. To locate a leak, try: Want more information? See the “How to check for household leaks” video on Cal … Read more

In an emergency, certain necessities of life may be hard to come by, and you may need special tools to deal with unusual situations. These are a few things you should consider putting in your home emergency kit: Keep your supplies (particularly food) in air-tight plastic bags, and keep your complete emergency kit in one … Read more

After a disaster, it’s critical that you have water on hand in case the water normally provided by Cal Water is unavailable. Use these guidelines to decide how much water should you set aside for use in an emergency: There are several ways you can make sure your emergency water supply stays fresh.

Regulations by the California Public Utilities Commission authorize energy companies to turn off power to avoid or reduce the risk of wildfires. Known as a Public Safety Power Shutoff, this safety precaution could impact a water utility’s ability to provide water service to its customers, as water systems rely on power to supply water to … Read more

After a disaster, if you hear reports of broken water or sewage lines, or if officials advise you of a water problem, you may want to shut off your water to prevent tainted water from getting into your home. Turning off your house valve also prevents a broken water line from draining your toilet tanks … Read more

Follow these steps. If you have questions or need additional information on how to prepare your water for use in dialysis treatment, contact your dialysis facility, physician, or one of these resources: