Yes. A special notification service is available for elderly (age 62 and over) and/or handicapped residential customers. In order to help prevent discontinuance of service should your account become delinquent for non-payment, Cal Water will provide notice via door hanger at least 10 days prior to discontinuance of your service. In order to provide this … Read more

Office hours vary among districts. You can find your local Customer Center’s hours on the District Information page.

For water emergencies, call your local Cal Water office.

To stop your water service, visit the Start or Stop Service page. If you are moving within our service area and would like to transfer your service, please contact your local Cal Water office.

The California Division of Drinking Water only authorizes Cal Water to take responsibility for the water system on the utility side of the water meter. Customers are responsible for maintaining the plumbing on their side of the meter, as illustrated in the below diagram. Cal Water’s affiliate CWS Utility Services has contracted with HomeServe to … Read more

You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.

Reading your water meter will tell you how much water you’re using and whether you have a leak. Most meters are located near the curb in front of your home under a concrete lid. Cal Water uses 100 cubic feet (Ccf) of water as a billing unit, so you should monitor your water usage using … Read more

To comply with insurance and liability requirements, an adult must be present when water service is turned on.

A leaking toilet can be annoying and wasteful. To check if your toilet has a leak, place a few drops of food coloring in the tank. If coloring is seen in the bowl without flushing, you have a leak. To pinpoint the leak, follow these simple steps:

To check for household leaks, turn off the water inside and outside your home. Observe the test hand (depicted at right in blue); if it moves, there is water pushing through the meter, indicating a leak. To locate a leak, try: Want more information? See the “How to check for household leaks” video on Cal … Read more