The duration of an outage depends on the cause and the complexity of repairs. Cal Water will provide estimated restoration times and updates through their website and customer alerts.

If you experience a water outage, check the Cal Water website or call customer service for updates. You can also verify if your neighbors are affected to determine if it’s a localized issue.

In advance of the work being done, you may wish to fill a few sanitary containers and pitchers with water for drinking purposes. Filling a bucket or your bathtub with water can be useful for household purposes such as toilet flushing. After this work has been completed and water service has been restored to your … Read more

A CCF is 748 gallons (one-hundred cubic-feet) of water. This is the unit of measure used on your water bill.

A kilogallon is 1,000 gallons.

You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.

Use the Contact Us page to either send Customer Service an e-mail or find the phone number of your local Customer Center.

Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.

Delinquent Accounts Upon a bill becoming delinquent, Cal Water shall give the person or entity responsible for payment of the bill (hereinafter referred to as “customer”) a notice of delinquency stating that water service will be discontinued after 60 days. The delinquent notice will be mailed to the mailing address designated on the account. If … Read more

See the High Bills page for more information and suggestions.