You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
Use the Contact Us page to either send Customer Service an e-mail or find the phone number of your local Customer Center.
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
Delinquent Accounts Upon a bill becoming delinquent, California Water Service (Cal Water) shall give the person or entity responsible for payment of the bill (hereinafter referred to as “customer”) a notice of delinquency stating that water service will be discontinued after 60 days. The delinquent notice will be mailed to the mailing address designated on … Read more
See the High Bills page for more information and suggestions.
Yes. A special notification service is available for elderly (age 62 and over) and/or handicapped residential customers. In order to help prevent discontinuance of service should your account become delinquent for non-payment, Cal Water will provide notice via door hanger at least 10 days prior to discontinuance of your service. In order to provide this … Read more
Office hours vary among districts. You can find your local Customer Center’s hours on the District Information page.
For water emergencies, call your local Cal Water office.
To stop your water service, visit the Start or Stop Service page. If you are moving within our service area and would like to transfer your service, please contact your local Cal Water office.
The California Division of Drinking Water only authorizes Cal Water to take responsibility for the water system on the utility side of the water meter. Customers are responsible for maintaining the plumbing on their side of the meter, as illustrated in the below diagram. Cal Water’s affiliate CWS Utility Services has contracted with HomeServe to … Read more
