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Pilot leak detection project in Westlake

Beginning September 22, Cal Water will be conducting a proactive leak detection pilot in our Westlake District. As part of this pilot, employees from Consulting Engineering, Inc. (CEI) will survey 120 miles of our distribution system. CEI employees will be wearing bright yellow shirts with the CEI logo, and they will be carrying documents confirming that they have permission to survey Cal Water’s system. Consulting Engineering, Inc. employees may open meter boxes or utilize listening devices on hydrants or valves, but will not otherwise need access to customers’ property.

We anticipate that this pilot will be complete by October 20. If you have any questions about this pilot, please contact us.

Pilot leak detection project in Bakersfield

Beginning September 13, Cal Water will be conducting a proactive leak detection pilot in our Bakersfield District (see map below). As part of this pilot, employees from E-Source will survey 150 miles of our distribution system. E-Source employees will be wearing bright yellow shirts with the E-Source logo, and they will be carrying documents confirming that they have permission to survey Cal Water’s system. E-Source employees may open meter boxes or utilize listening devices on hydrants or valves, but will not otherwise need access to customers’ property.

We anticipate that this pilot will be complete by October 25. If you have any questions about this pilot, please contact us.

Bakersfield leak-detection pilot map

Click for larger map (PDF)

Livermore water source change

Due to the impacts of the worsening drought and reduction in State Water Project water supply allocations, Cal Water’s wholesale water provider Zone 7 is temporarily changing our primary source of supply to another surface water source and supplementing it with groundwater. We will also supplement Zone 7 supplies with local groundwater from Cal Water wells to ensure our customers continue to have a reliable supply of safe, clean water for your everyday and emergency needs.

As a result of the source change, Cal Water customers in Livermore may notice harder water than usual through December 2022.

Groundwater is typically harder than surface water because it contains more naturally occurring minerals such as calcium and magnesium.  Although the water hardness poses no health concern, it can affect the taste, odor, and color of the water, inhibit the water’s ability to create soap lather, and cause a white build-up on glassware, dishes, and plumbing fixtures.

You can prevent spotting on dishes and silverware by washing and drying them by hand or drying them immediately after they are washed in the dishwasher.  Spots can be removed with white vinegar.

We apologize for any inconvenience this may cause and urge you to help our community weather the drought by saving water every day. Visit our Conservation section for tips and resources available to Cal Water customers.

OFFICE LOBBIES CLOSED

To minimize personal contact and as we assess changing customer preferences, our district office lobbies remain closed.

Even though we can’t see you in person, we are still here to serve you!

Thank you for your understanding.