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Rebates and Conservation Programs

Cal Water offers both indoor and outdoor rebates and programs to help our customers save water every day. For more information on conservation programs, Qualified Product Lists and rebates currently available in your district, please visit our new Conservation Portal and click “Sign Up Now” to create a new user account and get started. […]
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Start/Stop Service Report Leak/Waste Rebates and Programs Customer Assistance Rebates and Programs Cal Water offers a variety of indoor and outdoor rebates and programs on water-efficient devices to help customers save water and money. Discover Rebates Conservation Kits Cal Water is pleased to offer our single-family residential customers conservation kits featuring a range of […]
Natural Disaster

Emergency Relief for Customers (translations)

Chinese 为受自然灾害影响的客户提供紧急灾害救援服务 Cal Water（加州水务公司）致力于为我们的客户提供优质和有价值的服务。其中包括为受到自然灾害影响的人提供支持。对于受灾害影响的居民和小企业客户，我们努力保障大家的供水服务。 因此，Cal Water 拟定了一系列与供水服务相关的规定，如下所示，这些规定将自动适用于所有受自然灾害影响的居民和小企业客户。如果您需要更多支持，我们可为您提供一对一的服务。 Cal Water 将采取以下措施…  针对服务请求，加速启动/完成服务  自动关闭受损毁房屋的账户，并免除最终账单  针对未支付款项和有关费用（例如滞纳金、押金）的账户，暂时停止断水  与受影响的客户共同解决未付账单问题，并尽量减少日后因未支付款项而导致断水的情况  针对希望续期一年服务的居民及小企业，免除任何押金要求  根据具体个案分析，提供延期付款计划选项  为需要撤离的客户提供账单抵免，为无法回家的时间免除费用，和/或按比例收取每月的服务费  针对房屋没有被毁坏，但有一段时间房屋受损或无法居住的客户，提供额外的账单抵免，和/或按比例收取每 月的服务费  针对受影响的低收入纳税人援助计划参与者，冻结认证审查程序，并努力使社区援助机构了解帮助低收入客 户的支持计划/项目 Cal Water 全体员工关爱您的生活。如果我们能为您提供其他帮助，请联系您本地的客服中心。 Spanish Ayuda de emergencia en caso de desastres para clientes afectados por desastres naturales Cal Water se compromete a proporcionar calidad, servicio y valor a nuestros clientes. Parte de este […]

RPV Community Update Newsletter, January 12, 2024

[…] and your loved ones had a happy holiday season and new year, and we look forward to bringing you more news you can use in 2024. Seaview Water Mains Installed, PBCA Main Installation Pending Materials The new water main along Dauntless Drive and the short sections of Admirable and Exultant Drives are all now […]

Process Flow for Main Extension Projects

[…] – Main Extensions, set forth by and on file with the California Public Utilities Commission. Design Once all project initiation requirements are received & verified complete, Cal Water will begin design. Outside firms are not allowed to perform water main design, so all design will be performed by Cal Water. Estimated time for completed […]

Video Library

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toolsetCommonEs.styleToHead() Video typeAll VideosConservationWater QualityHow-toFire SafetyReliability Runs DeepOther Videos 2024 Cal Water Lead and Copper Testing How-To How-to 2024 Cal Water Lead and Copper Testing How-To Water Quality in East Los Angeles: Station 63 Water Quality Water Quality in East Los Angeles: Station 63 Smart Landscape Tune-up Program Conservation Smart Landscape Tune-up Program How […]

2024 IIP/GRC Overview

Our 2024 Infrastructure Improvement Plan (IIP) Cal Water provides safe, clean, reliable drinking water for everyday and emergency needs, and we’ve been serving local communities for nearly 100 years. This page is designed to share helpful information on our 2024 Infrastructure Improvement Plan (also known as the General Rate Case or GRC, with CPUC […]
Cal Water Customer Service representative on the phone

Contact Us

Do you have a comment or a question that isn’t answered elsewhere on this site? Use the form below to send an e-mail to a Cal Water customer service representative. You should receive a reply within one business day. Do not fill out the form if it is an emergency. Call us instead. * […]

RPV Community Update Newsletter, October 10, 2023

Acoustic Monitoring We recently deployed a leak-detection sensors that “listen” for potentially unsurfaced leaks during period of low water use, along with pressure monitors placed in various locations to check for shifts in water pressure that could indicate a leak. As a third layer of monitoring, technicians are manually surveying our infrastructure with listening […]

Water Conservation Reports

[…] 2021 2020 2019 Willows 2024 2023 2022 2021 2020 2019 Conservation Programs Our conservation programs offer a variety of tools and resources to help customers reduce their water usage, including rebates, free water-saving devices, and personalized recommendations. These initiatives empower communities to conserve water and contribute to sustainable water management. Rebates and Programs Cal […]