Customers who are enrolled in e-Billing do not receive statements in the mail. (Customers can make online payments whether or not they are enrolled in e-Billing). If you would like to enroll in e-Billing, log into the website and click “Account Maintenance” in the left-hand column. On the sub menu that appears, click “Manage e-Bill.” … Read more
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Occasionally, trapped (or entrained) air will be noticeable in tap water. This is due to air dissolved into the water at its source, which can turn into bubbles after the water leaves your tap. These bubbles may make your water temporarily appear cloudy. Both the bubbles and cloudiness are harmless and will disappear when allowed … Read more
[…] Public Advocates Office, which is an independent consumer advocate within the CPUC that represents customers to obtain the lowest possible rate for service consistent with reliable and safe service levels. For more information regarding the Public Advocates Office, call (415) 703-1584, email [email protected], or visit the Public Advocates Office’s website. Please visit CPUC’s website […]
[…] Rebates page and sign into their free, online customer account to see which rebates are still available in their local service area. “Beyond our commitment to delivering safe, clean, reliable water to those we serve, we are dedicated to both providing excellent value to our customers and being a responsible steward of our limited, […]
Understand Your Water Bill Understanding your water bill should be easy, and knowing the different parts is the first step. For a brief—yet detailed—overview, check out this video as we go through the parts of the bill. You can also select a page of the sample bill below to get more information on each section.
At Cal Water, we are complying with the State Board’s new and updated cross-connection control requirements to continue to keep your drinking water supply safe. These requirements incorporate an updated Cross-Connection Control Program, including public outreach and education on backflow prevention and cross-connection control. We are in the process of performing backflow surveys to […]
These grants were awarded to help firefighters purchase gear or life-saving equipment that would keep themselves and our communities safe during an emergency. Since 2019, Cal Water’s Firefighter Grant Program has helped local fire departments protect both their teams and the communities they serve. These grants support the purchase of essential gear and life-saving […]
[…] does not think about the fact that we need power to provide water,” said Kellen Boyce, Operations Manager of Cal Water’s Kern River Valley District, which provides safe, clean, reliable water utility services to about 5,200 people through 4,200 service connections in the valley. “We go to great lengths to create redundancy in our […]
[…] are informal requests to the California Public Utilities Commission (CPUC) seeking approval or authorization. Explore Advice Letter Infrastructure Improvement Plans This page is designed to share helpful information on our 2024 Infrastructure Improvement Plan to continue to provide safe and clean drinking water. Discover Infrastructure Improvement Plans Person Looking at Paper person-looking-at-paper Lawn Sprinkler lawn-sprinkler
[…] well in advance of the current 2029 deadline that utilities were given by the U.S. Environmental Protection Agency (EPA) in April 2024 to comply with the new National Primary Drinking Water Regulation for certain PFAS. Crews began installing ion-exchange treatment and associated site piping in December 2024 at a well site on West Packwood […]
