In-person service is not available at this location; however, our customer service representatives are happy to serve you by phone or email. In-person and other payment options are detailed on the Payment Options page.
Cal Water will begin a water infrastructure upgrade in June that will benefit customers by enhancing water supply reliability and fire protection in northeast Bakersfield. Cal Water crews will be...
Cal Water has signed agreements with Casa Loma Water Company (Casa Loma) and Palm Mutual Water Company (Palm Mutual) to acquire both systems' water utility assets. Casa Loma serves about...
Serving Bakersfield, City of Bakersfield, Olcese, and North Garden
Cal Water’s Bakersfield District was formed in 1926 with the purchase of Bakersfield Water Works. We operate the City of Bakersfield water system through an operations and maintenance contract. We proactively maintain and upgrade our facilities to ensure a reliable, high-quality supply.
On July 23, 2025, Cal Water submitted Advice Letter (AL) 2559 to the California Public Utilities Commission, requesting approval to incorporate Casa Loma into its Bakersfield District. Responses to the advice letter must be submitted to [email protected] and [email protected] by August 29, 2025, and must refer to “Cal Water AL 2559” in the email. For more information, please see the advice letter itself.
Our Water Systems
Bakersfield
To meet our Bakersfield customers’ needs, we use a combination of local groundwater produced by 77 active wells (treated where necessary to improve taste and odor), surface water from the Kern River (treated with highly advanced membrane filtration), and treated water purchased from the Kern County Water Agency.
City of Bakersfield
We meet our customers’ needs using a combination of local groundwater produced by 51 active wells (treated where necessary to improve taste and odor), surface water from the Kern River (treated with highly advanced membrane filtration), and treated water purchased from the Kern County Water Agency.
The City of Bakersfield, with the assistance of Cal Water, proactively maintains and upgrades its facilities to provide a reliable, high-quality supply.
North Garden
To meet our North Garden customers’ needs, we use a combination of local groundwater produced by 12 active wells (treated where necessary to improve taste and odor), surface water from the Kern River (treated with highly advanced membrane filtration), and treated water purchased from the Kern County Water Agency.
Frequently Asked Questions
What forms of payment does Cal Water accept?
You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
What should I do if my bill seems higher than usual?
See the High Bills page for more information and suggestions.
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.
Payment Mailing Address
California Water Service P.O. Box 7229 San Francisco, CA 94120-7229
Automated Payment Number
(888) 598-9824
Rebates
Rates
Customer Assistance: We’re Here to Help
Cal Water has services and programs to assist you in a variety of circumstances.
