Privacy Statement

General privacy

Cal Water is firmly committed to user privacy. Any information that can be used to identify individual customers is collected only with user permission. This document discloses types of information collected, how information is collected, and addresses the end use of collected information.

Information that cannot be used to identify individual users

We collect standard Web-browsing information of the type that is routinely collected in server data logs. This information cannot be used to identify an individual user, and it is analyzed to determine general audience interests and Web site design requirements.

Information that can be used to identify individual users

Sensitive customer information will never be stored on our web server. Generally, customer information will only be used for Cal Water purposes and will be treated with the same security precautions as data gathered by other means (e.g. telephone, written forms, mail-in information, etc.). Information will not be given to outside entities, such as contractors, direct marketers, or other non-Cal Water public- or private-sector organizations except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or that such action is necessary to (i) protect and defend the rights and property of Cal Water and (ii) act in an emergency to protect the personal safety of our customers or the public.

  1. Customer contents may require specific information that can be used to identify that individual.
  2. This site may use cookies to deliver personalized content, remember your entries on interactive pages or surveys, or for other purposes. Sensitive customer information will never be stored in cookies.
  3. E-mail addresses will only be used to respond to specific customer requests.

Security Statement

California Water Service Company has created this security statement in order to demonstrate our firm commitment to security.

This site has security measures in place to protect the loss, misuse, and alteration of the information under its control. Please keep in mind, however, that no data transmission over the Internet or any wireless network can be guaranteed to be 100-percent secure.

As a result, we cannot guarantee the security of any information you transmit using our Web site, and you transmit such information at your own risk. Cal Water further does not assume responsibility for use or disclosure of your information that are the result of unauthorized or illegal access to our systems or those of our vendors or partners.

Secure Socket Layer (SSL) is a security protocol used for securing communications on the Web. SSL security is implemented at any stage of the information-gathering process that requires personal information.

Your browser will give an indication that SSL security is being used (e.g., by showing an icon in the status bar area). See your browser’s documentation for more information.

Disclaimer

Disclaimer of Warranties

The Web site and any content, information, software, functions, and applets proved on or through the Web site are made available on an “as is” and “as available” basis without warranty, express or implied, and you use this Web site at your own risk. The Company does not warrant that the Web site or any content or service provided in connection with the Web site will be timely, secure, uninterrupted, or error-free, or that defects in the Web site or in any content or service provided on or through the Web site, if any exist, will be corrected. The Company will not be responsible for errors, omissions, interruptions, deletions, defects, or delays in the operation or transmission of the Web site or any Services or related content, for communication line failures, or for computer viruses associated with the operation of the Web site. The company makes no warranty regarding any information made available through or on the Web site. THE COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE WEB SITE, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEB SITE IS AT YOUR SOLE RISK. No Company employee, agent, representative, or any third party is authorized to create any warranty of any kind not expressly made in these Terms of Use.

Limitation of Liability

The Company, its affiliates or subsidiaries, and their officers, directors, employees, agents, successors, or assigns, will not be liable to you or any third party for any indirect, consequential, incidental, exemplary, special, or punitive damages (including without limitation damages resulting from lost data, lost profits, or costs of procurement of substitute products or services) arising out of or in connection with the Web site or any of the services available on or through the Web site. In no event will the liability of the Company, its affiliates or subsidiaries, or their officer, directors, employees, agents, successors, or assigns, under any theory of liability (whether in contract, tort, strict liability, or otherwise) exceed $500, regardless of whether such parties have been advised of the possibility of such damages. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS, OR LIMITATION IN THE PREVIOUS SECTION (“DISCLAIMER OF WARRANTIES”) AND THIS SECTION (“LIMITATION OF LIABILITY”) MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Indemnity

You agree to defend, indemnify, and hold harmless the Company, its affiliates, and subsidiaries, and their officers, directors, employees, agents, successors, or assigns from any and all claims, liabilities, costs, and expenses (including reasonable attorneys’ and experts’ fees) arising in any way from your use of the Web site or the placement or transmission of any message, information, software, or other materials or content on or through the Web site by you or your representative.

Other

The Company controls and operates this Web site from its offices in California. If you use this Web site from other locations you are responsible for compliance with applicable local laws. These Terms of Use will be governed by the substantive laws of the State of California, as applied to contracts entered into between California residents and performed in California, regardless of whether you reside or transact business with the Company in California or elsewhere. Use of this Web site will be deemed to take place solely in California. You agree that the courts located in San Jose, California, will have exclusive jurisdiction over any and all disputes arising out of or related to these Terms of Use or your use of the Web site, and that you will submit to the jurisdiction of such court. The prevailing party in any dispute will be entitled to its reasonable attorneys’ fees and costs, in addition to all other available recovery and relief.

If any provision of these Terms of Use is held to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

The Terms of Use, which incorporates by reference the Company’s Privacy and Security Statements, state the entire agreement between you and the Company relating to your use of the Web site, and all prior and contemporaneous agreements and understanding relating to the subject matter of these Terms of Use are superseded by and merged into these Terms of Use. These Terms of Use may not be amended except by Company as provided at the beginning of these Terms of Use.