In-person service is not available at this location; however, our customer service representatives are happy to serve you by phone or email. In-person and other payment options are detailed on the Payment Options page.
District Manager
District Manager
Tavis Beynon
Main Contact
After-Hours Contact
(707) 274-6624 Lucerne(800) 220-4299 All other areas
Serving Armstrong Valley, Coast Springs, Dillon Beach, Duncans Mills, Guerneville, Hawkins, Lucerne, Noel Heights, Rancho del Paradiso, Redwood Valley, and a portion of Santa Rosa
Cal Water’s Redwood Valley District was formed in 2000 with the purchase of the Redwood Valley Water Company.
Our Water Systems
Hawkins
Our Hawkins system customers receive groundwater produced by one well.
Lucerne
Our Lucerne customers receive surface water purchased from the Yolo County Flood Control and Water Conservation District, which comes from Clear Lake and is processed at our treatment plant.
Armstrong Valley
Our Armstrong Valley system customers receive groundwater produced by two wells.
Coast Springs
Our Coast Springs system customers receive groundwater produced by eight wells located throughout the service area. All of the groundwater Dillon Beach customers receive is under the influence of surface water.
Rancho del Paradiso
Our Rancho del Paradiso customers receive surface water purchased from and processed by the Sweetwater Springs Water District.
Noel Heights
Our Noel Heights system customers receive groundwater produced by one well. In Noel Heights, the groundwater is under the influence of surface water.
Frequently Asked Questions
What forms of payment does Cal Water accept?
You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
What should I do if my bill seems higher than usual?
See the High Bills page for more information and suggestions.
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.
Payment Mailing Address
California Water Service P.O. Box 7229 San Francisco, CA 94120-7229
Automated Payment Number
(888) 598-9824
Rebates
Rates
Customer Assistance: We’re Here to Help
Cal Water has services and programs to assist you in a variety of circumstances.
