In-person service is not available at this location; however, our customer service representatives are happy to serve you by phone or email. In-person and other payment options are detailed on the Payment Options page.
Cal Water will begin work on a water infrastructure upgrade this month that will benefit water supply reliability and fire protection in Oroville. Cal Water crews will be constructing a...
Cal Water will begin work on a water infrastructure upgrade the week of June 9 that will improve water supply reliability and fire protection in central Oroville. Crews will install...
Cal Water’s Oroville District has provided high-quality water utility services in Oroville since 1927. Most of the water we provide to our customers is surface water from the west branch of the Feather River, which is processed at our treatment plant. This surface water supply is supplemented by local groundwater produced by our four wells. Our system includes 52 miles of pipeline, two storage tanks, and six booster pumps. We may also utilize a connection with Thermalito Irrigation District during emergencies or treatment plant maintenance. We proactively maintain and upgrade our facilities to ensure a reliable, high-quality supply.
Frequently Asked Questions
What forms of payment does Cal Water accept?
You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
What should I do if my bill seems higher than usual?
See the High Bills page for more information and suggestions.
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.
Payment Mailing Address
California Water Service P.O. Box 7229 San Francisco, CA 94120-7229
Automated Payment Number
(888) 598-9824
Rebates
Rates
Customer Assistance: We’re Here to Help
Cal Water has services and programs to assist you in a variety of circumstances.
