In-person service is not available at this location; however, our customer service representatives are happy to serve you by phone or email. In-person and other payment options are detailed on the Payment Options page.
Cal Water began a water infrastructure upgrade this week in downtown Los Altos that will improve water supply reliability and fire protection in the area. The upgrade will include replacing...
Cal Water is nearing completion of a water infrastructure upgrade that will benefit water supply reliability and fire protection in Sunnyvale. Cal Water crews are working to finish installation of...
Serving Los Altos and portions of Cupertino, Los Altos Hills, Mountain View, and Sunnyvale
Cal Water’s Los Altos Suburban District was formed in 1931 with the purchase of the Los Altos Water Company. To meet the needs of our customers in Los Altos and parts of Los Altos Hills, Cupertino, Mountain View, and Sunnyvale, we use a combination of local groundwater and imported water. Our imported water, which is treated surface water purchased from the Santa Clara Valley Water District (SCVWD), comes from SCVWD reservoirs and the San Joaquin-Sacramento River Delta. Our water system includes 297 miles of pipeline, 65 booster pumps, and 46 storage tanks. We proactively maintain and upgrade our facilities to ensure a reliable, high-quality supply.
Frequently Asked Questions
What forms of payment does Cal Water accept?
You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
What should I do if my bill seems higher than usual?
See the High Bills page for more information and suggestions.
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.
Payment Mailing Address
California Water Service P.O. Box 7229 San Francisco, CA 94120-7229
Automated Payment Number
(888) 598-9824
Rebates
Rates
Customer Assistance: We’re Here to Help
Cal Water has services and programs to assist you in a variety of circumstances.
