In-person service is not available at this location; however, our customer service representatives are happy to serve you by phone or email. In-person and other payment options are detailed on the Payment Options page.
Cal Water has started a water infrastructure upgrade that will improve water supply reliability and fire protection in East Los Angeles. The project, which is currently underway, includes installation of...
Serving Bell, Commerce, East Los Angeles, Los Angeles, Montebello, and portions of Monterey Park and Vernon
Cal Water has provided high-quality water utility services in the East Los Angeles area since 1928. In addition to the 26,600 customer connections in our East Los Angeles system, we serve 1,200 customer connections through an operating contract with the City of Commerce.
Our Water Systems
East Los Angeles
To meet our customers’ needs, we use a combination of local groundwater and purchased water from the Metropolitan Water District of Southern California (MWD), which is imported from the Colorado River and the State Water Project in northern California. The East Los Angeles water system currently includes 10 active wells, 26 booster pumps, 16 storage tanks, and three MWD connections.
City of Commerce
Cal Water has provided high-quality water utility services to the area served by the City of Commerce water system through an operations and maintenance contract since 1985. To meet our customers’ needs, we use a combination of local groundwater and purchased water from the Metropolitan Water District of Southern California (MWD), which is imported from the Colorado River and the State Water Project in northern California. The City of Commerce water system includes three active wells, 12 booster pumps, five storage tanks, and one MWD connection.
Frequently Asked Questions
What forms of payment does Cal Water accept?
You can pay your Cal Water bill with cash, a check, a money order, a credit card, a debit card, or bank account. However, available payment options vary depending on the payment location or method. For more detail, see the Payment Options page.
What is the Customer Assistance Program (CAP)?
Cal Water offers a Customer Assistance Program (CAP — formerly LIRA) to customers who meet income guidelines. Qualifying customers receive a discount on their monthly service charge. You can visit the CAP page to see if you qualify and download an application form. If you live in a single-family residence, you can also apply online.
What should I do if my bill seems higher than usual?
See the High Bills page for more information and suggestions.
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
You can interrupt the flow of water to your home by turning off your house valve. House valves are usually located beneath a faucet outside the home, most typically near the faucet for the garden hose. If you cannot find your house valve, please contact your local Customer Center for assistance.
Payment Mailing Address
California Water Service P.O. Box 7229 San Francisco, CA 94120-7229
Automated Payment Number
(888) 598-9824
Rebates
Rates
Customer Assistance: We’re Here to Help
Cal Water has services and programs to assist you in a variety of circumstances.
