Supplier Payment Information

Cal Water’s Supplier Payment Information page outlines the invoicing and payment procedures for suppliers, including submission guidelines and best practices to ensure timely payments.

What is Cal Water’s payment process?

Submit your invoice (PDF format only) to [email protected] or mail them to PO Box 49033, San Jose, CA 95161.
Internally, we match the documents to the purchase authorization (PO) and process the payment according to the negotiated terms.

What are some best practices to ensure prompt payment?

Ensure your invoices include the following information:

Vendor Name (as specified on PO)
Vendor’s address
Vendor’s remit-to address
Vendor’s contact phone number
Invoice Number
Invoice Date
Contractor Authorization #, if provided
PO Number (provided by Cal Water)
PO Line Number
PO Line Unit of Measure
PO Line Unit Price
QTY shipped or billed
Total Merchandise Amount (sub-total of all line charges)
Freight, Sales Tax and Misc charges
Total Gross Invoice Amount

Please do not:

Submit invoices via email and mail. Please select one method only.
Submit non-invoice documentation to [email protected]. This email address is exclusive for submitting invoices for processing only.
Send duplicate copies of invoices. If inquiring about payment status, please email either your AP contact or the contact listed below.

Who do I contact if I have questions about the invoice payment process, status of payment or to address concerns?

Please contact Danica Davis at [email protected].