FAQ: Is there a special discontinuation notification service for elderly or handicapped customers?
Yes. A special notification service is available for elderly (age 62 and over) and/or handicapped residential customers. In order to help prevent discontinuance of service should your account become delinquent for non-payment, Cal Water will provide at least 48 hours notice by telephone or visit prior to discontinuance of your service. In order to provide this service, it is essential to have in our records those residential customers who qualify as elderly or handicapped. In addition to the 48-hour notification service, a third party may be designated by the customer to receive such discontinuance notices. Eligible customers may receive a form to sign up for this notification service by contacting their local Cal Water Customer Center.