Chico District: Customer Center closed Tuesday

Because the Camp Fire severely impacted a number of our Chico District employees who live in Paradise, our Chico District Customer Center will remain closed on Tuesday, November 13, so that we can better support our employees, focus on emergency water system needs, and provide support to our Emergency Operations Center that is still active in Chico. The Customer Center will reopen on Wednesday, November 14 at 10 a.m.

Additionally, we are suspending any collection and shut-off activities during this time, and have extended payment options for customers who may need it. We look forward to assisting you and continue to keep all those affected by this devastating fire in our thoughts and prayers.

November 8, 2018

Attention Chico customers: Due to the Camp Fire and evacuation of residents and many employees, our Customer Center will be closed to walk-in traffic on Friday, November 9. Customers who need assistance can still reach us at (530) 893-6300, and our operators will continue to ensure the water system is operating properly. Please note that any collection activities will be suspended during this time, so residents do not need to worry about their bill through this emergency.

We urge you to heed any evacuation warnings and orders; please be safe out there.