Still Have Questions?
Browse this web site or contact your local Cal Water Customer Center for more information. You can find the phone number through the Your District page.
FAQs
Water Quality
- Why does my water appear milky or cloudy?
- What causes the spots on my dishes?
- Should I buy a water softener?
- Should I buy a home filtration unit?
- What should I do if my coffee has an oily appearance?
- What causes odor in the hot water?
- What causes some water to be discolored?
- Is bottled water higher quality than tap water?
- Why do Cal Water employees open fire hydrants?
- Why does water need to be disinfected?
- Why does my water have a chlorine taste (or smell)?
- Why is there dirt or sand in my water?
- Why does the taste of my water change throughout the year?
Customer Service
- Who should I call in case of a water emergency, such as a water line break or broken fire hydrant?
- Is Cal Water responsible for plumbing leaks?
- How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
- How do I discontinue or transfer my water service?
- How can I tell if my toilet has a leak?
Billing
- What forms of payments does Cal Water accept?
- How do I make payments?
- What should I do if my bill seems higher than usual?
- Is there a special discontinuation notification service for elderly or handicapped customers?
Rates
- How can I save money on my bill?
- Once I've repaired household leaks, what other steps can I take to save money on my bill?
Conservation Rates
- Why is Cal Water implementing increasing block rates?
- What's happening with flat-rate customers?
- Will my bill go up?
- How were the tiers established?
- Why are rate increases being made effective at the same time?
- Why aren't non-residential customers getting tiered rates?
- How was the system-wide average determined?
- I have a big family and many pets; why aren't the rates based upon the number in each household?
- I live on a large lot; why aren't the rates determined by lot size?
- How can I appeal this decision?
- How are condominium and multi-residential (triples or larger with 1" meter) customers being billed?
- How will conservation tiered rates effect LIRA customers?
- Why did I not get a chance to install water saving devices before you implemented the conservation rates?
- Where can I get conservation materials or help in conserving water?
- What can I do to reduce my water bill?